Guest Services

We are here to assist you (the patient or your family) should you have  any concerns regarding your patient care experience.  We are committed to ensuring that your concerns are addressed in a respectful and courteous manner. We value your feedback and encourage you to contact us with your concerns as well as any compliments you may have for our staff.

We would like to resolve any concern you might have as soon as possible. Please first discuss it with the staff on the unit; you may also request to speak to the nurse in charge, assistant manager or manager. If you are not satisfied with the results, you may contact the Hospital Administration Office by calling extension 76500 from within the building or 510-357-6500 from outside of the building.  If you would like to file a grievance with this hospital, you may do so by writing or calling San Leandro Hospital, 13855 East 14th Street, San Leandro, CA 94578, 510-357-6500.

If you file a grievance, please be assured that it is taken seriously. A Department Director will review each grievance and provide you with a written response within 30 days.  The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process and the date of completion of the grievance process.  If you have concerns regarding the quality of care or premature discharge, your may also contact the appropriate Utilization and Quality Control Peer Review Organization (PRO).

If you need assistance and/or your concerns are not resolved, there are other resources to assist you:

You may also file a complaint with the California Department of Public Health regardless of whether you use the hospital’s grievance process. The California Department of Public Health can be reached at 850 Marina Bay Parkway, Building P, Richmond, CA 94804, 1-800-554-0352, or you may  contact The Joint Commission’s Office of Quality Monitoring at 1-800-994-6610. Please be assured your action will in no way adversely affect the care you are receiving or your access to care.

In accordance with The Joint Commission, Centers for Medicare and Medicaid Services Conditions of Participation, Title 22 and other California Laws.